For private specialist hospitals
Help suitable patients understand and access your specialist services
LBS works with specialist hospitals on the communication and coordination that support each patient’s experience. We help teams build on their service knowledge and existing tools, with attention to clear information, empathy and appropriate clinical involvement.
Where we would start
A priority chosen with your team.
The starting point might be communication for one specialist service, preparation for a selected international patient group, or the development of referral relationships. We agree the priority with your team before recommending a scope.
Relevant services
What this usually involves.
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Patient Communication and Conversion Improvement
Help patients understand the service and the next step. We review inquiries, develop approved response frameworks, clarify handovers and follow-up, and train your team. Where suitable, we configure AI assistance within your existing tools, with human review and clear escalation.
Best fitProviders wishing to develop patient communication, follow-up and coordination within a selected service or team.
What you receiveDiscuss patient communication- An inquiry assessment
- Agreed workflows
- Approved knowledge structure
- Staff training
- Pilot evaluation
- A maintenance plan
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International Patient Readiness
Prepare a dependable journey for a selected international or expatriate patient group. We help define the service arrangements, information, language needs and coordination responsibilities before you expand promotion.
Best fitProviders with a suitable service and international interest, or a specific market-entry objective to validate.
What you receiveDiscuss international patient readiness- A readiness assessment
- Patient-journey plan
- Communication materials
- Coordination procedures
- Team preparation
- A pilot plan
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Healthcare Partnership Development
Develop relationships with organizations that can connect suitable patients to your services. We help identify relevant partners, prepare a clear proposition, coordinate agreed development activities and establish a usable referral process.
Best fitProviders with available capacity, a defined service proposition and a team ready to receive referrals.
What you receiveDiscuss partnership development- A partner strategy
- Qualified shortlist
- Outreach materials
- Development pipeline
- Referral procedures
- Performance reporting
Introductory offer
Begin with one agreed patient journey or readiness question.
A complimentary review gives your team initial observations and suggestions to consider. Detailed development and implementation can follow under a separate proposal.
The agreed introductory activity carries no LBS professional fee and no obligation to commission further work. Any travel or other direct costs are identified and agreed before scheduling.
Arrange a conversation
Arrange an introductory conversation.
A 20–30-minute conversation is enough to understand the context and agree whether a complimentary focused review or a knowledge-sharing session would be useful.
Start with a conversation