For clinics and clinic groups
Supporting patient communication within your clinic
LBS helps clinic teams develop clear service information, considerate responses and coordinated follow-up around the tools they already use. We tailor the work to the clinic’s size, goals and available resources.
Where we would start
A priority chosen with your team.
A clinic review is kept proportionate, and a remote format is usually the most practical way to begin. The other four services remain available where a clinic group is planning something larger.
Relevant services
What this usually involves.
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Patient Communication and Conversion Improvement
Help patients understand the service and the next step. We review inquiries, develop approved response frameworks, clarify handovers and follow-up, and train your team. Where suitable, we configure AI assistance within your existing tools, with human review and clear escalation.
Best fitProviders wishing to develop patient communication, follow-up and coordination within a selected service or team.
What you receiveDiscuss patient communication- An inquiry assessment
- Agreed workflows
- Approved knowledge structure
- Staff training
- Pilot evaluation
- A maintenance plan
All five services are set out on the Healthcare Growth page.
Introductory offer
Start with one inquiry journey, in one team or branch.
We share initial observations and practical suggestions in a short discussion, at no professional fee. Further training, knowledge development or implementation can be scoped separately.
The agreed introductory activity carries no LBS professional fee and no obligation to commission further work. Any travel or other direct costs are identified and agreed before scheduling.
Arrange a conversation
Arrange an introductory conversation.
A 20–30-minute conversation is enough to understand the context and agree whether a complimentary focused review or a knowledge-sharing session would be useful.
Start with a conversation