Healthcare CRM & Contact Center
A clearer path from inquiry to appointment.
Answer consistently, follow up reliably, and know who owns every conversation — in Thai and English.
The problem
Not too many inquiries. Too many different answers.
The same question gets a different answer depending on who picks up the line. Follow-up depends on someone remembering. And nobody can say afterwards how many conversations went cold.
LBS designs the workflow, builds approved responses from your own prices, services and policies, configures AI assistance with human review, and trains the people who will run it. You choose whether your team operates the result, or we do.
Choose how you work with us
Two models. The support your clinic needs.
Choose according to your staffing, not your size. We agree the channels, languages, workload and responsibilities before implementation begins — and both models start with an assessment of how inquiries move through your clinic today.
Model 1 · Your team operates
Setup and handover
For clinics with staff already in place who need clearer processes, AI assistance and practical training.
- A focused or broader bilingual scope, decided after assessment.
- Workflow design, approved response frameworks and an agreed AI-assisted setup.
- Staff training with a practical competency check.
- Operating manual, knowledge-update procedure and a defined stabilization period.
- Your clinic runs the service after handover.
Model 2 · LBS-assigned team
LBS-managed service
For clinics that need designated support to handle an agreed scope of patient inquiries and follow-up.
- LBS-assigned operators, supervision and backup arrangements.
- Approved information, administrative questions and appointment coordination.
- Agreed follow-up, record updates and a monthly summary report.
- Coverage, response targets and workload allowance set in the agreement.
- Shared or dedicated staffing is confirmed in the quotation.
Both models begin with a paid diagnostic, and the diagnostic fee is credited toward implementation if you proceed within the agreed period. Fees are quoted for your agreed scope. VAT, software subscriptions, usage charges and separately scoped integrations are excluded.
What is included
A service your team can put to work.
The model you choose decides who does the daily work. It does not change what gets built.
An agreed inquiry workflow
Who owns each inquiry, what happens next, and when it should be escalated.
Approved response frameworks
Guidance built from your clinic's own approved prices, services, schedules and policies.
Practical AI assistance
AI-assisted responses configured and tested for the agreed scenarios and languages, with human review before anything reaches a patient.
Appointment and follow-up procedures
Booking coordination, follow-up actions and clear status updates using agreed tools.
Training and operating guidance
An operating manual, practical training and a knowledge-update process for whoever runs it.
Quality and performance checks
Response time, accuracy, follow-up completion and unresolved inquiries, measured against what we agreed.
Clinical questions stay with your clinical team. LBS operators and AI assistance handle approved administrative communication only — diagnosis, treatment suitability and clinical advice are referred to the contact you designate.
How we work
A practical path from assessment to daily use.
- 1
Assess
Review your inquiry process, staffing, sample conversations and the bottlenecks that actually slow you down.
- 2
Configure
Agree the scope, prepare approved information, and set up the workflow and tools.
- 3
Train or launch
Train your staff under Model 1, or prepare the LBS-assigned team under Model 2. Agreed scenarios are tested before anything goes live.
- 4
Stabilize and review
In-scope setup issues are resolved. Model 1 closes after acceptance and the agreed support period; Model 2 continues under the operating agreement.
Working together
Clear responsibilities from the start.
What LBS does
- Assess and configure the agreed solution.
- Prepare workflows, training and operating guidance.
- Test agreed response scenarios and escalation routes.
- Under Model 2, provide agreed staffing, supervision, backup and reporting.
What your clinic does
- Approve prices, services, schedules and policies, and keep them current.
- Provide agreed access to channels and appointment information.
- Appoint a content owner and a clinical escalation contact.
- Under Model 1, assign staff to operate and maintain the process.
Your clinic remains responsible for lead generation, clinical decisions and appointment availability. LBS supports the management of inquiries you already receive; patient volume and revenue are not guaranteed.
Your questions
Before we get started.
Will LBS bring us new patient leads?
No. Lead generation and advertising sit outside both models. This service helps you manage the inquiries your clinic already receives.
Do we need to replace our current software?
We review your current tools first. The solution may run on suitable existing systems, subject to their capabilities and access. New software, custom development and integrations are scoped separately.
Which channels and languages are included?
Channels are selected during scoping. The broader Model 1 package covers an agreed Thai and English scope. Managed-service languages, translation and any additional channels are confirmed in the quotation.
What response time does the managed service provide?
The agreement specifies covered days and hours, a first-response target and a workload allowance, all confirmed after assessment. An automatic acknowledgment is not the same as a substantive human response, and we do not present it as one.
What happens if our volume grows?
Additional volume, channels, languages, branches or coverage hours may require a revised fee. We agree how workload is counted, and how additional work is approved, before launch.
What happens after a Model 1 project ends?
Your team operates the service and maintains the approved information. Software subscriptions stay with the clinic. Further training, substantial changes and optional reviews can be commissioned separately.